Faq's - Burge Bags

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Question & Answer

Check our FAQs for quick answers to frequently asked questions we receive.
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What types of cotton bags do you manufacture?: We manufacture a wide range of cotton bags including tote bags, drawstring bags, shopping bags, promotional bags, and customized bags for events and branding.
Where Are Your Cotton Bags Produced?: All our cotton bags are manufactured in-house at our facility, ensuring quality control and sustainable practices throughout the production process.
Do you offer eco-friendly and sustainable options?: Yes, all our cotton bags are made from 100% natural cotton, and we also offer organic cotton options. Our production process is eco-conscious, aiming to reduce waste and environmental impact.

What is the minimum order quantity (MOQ)?: Our standard minimum order quantity is 100 pieces. However, for custom or bulk orders, MOQs may vary. Please contact our sales team for more details.
Can I Get a Sample Before Placing a Bulk Order?: Yes, we provide samples for quality assurance. Sample charges may apply and will be adjusted against your final order upon confirmation.

FAQ

Customization & Printing

Do You offer customization services?: Absolutely! We offer full customization including size, color, fabric weight, handle type, and printing options such as screen printing, digital printing, and embroidery.
What printing methods do you use?: We primarily use screen printing for bulk orders and digital printing for smaller quantities or intricate designs. Embroidery is available upon request.

What is the lead time for custom orders?: Lead time typically ranges from 7 to 21 business days depending on the order size and customization requirements.
Are There Setup Charges For Custom Printing?: There may be a one-time setup fee for custom screen printing, which covers design preparation and plate making. This fee is waived for repeat orders using the same design.

FAQ

Materials & Quality

What kind of cotton do you use?: We use 100% natural cotton and offer different grades including standard cotton, recycled cotton, and certified organic cotton (GOTS certified upon request).
Can I choose the GSM (fabric thickness) of the bag?: Yes, we offer a variety of GSM options, typically ranging from 120 GSM to 320 GSM depending on your usage and durability requirements.

How do you ensure product quality?: Our quality control team inspects every batch to ensure stitching, printing, and fabric quality meet our high standards before dispatch.
Do your products comply with environmental standards?: Yes, we follow strict sustainability guidelines and can provide certifications upon request, such as GOTS for organic cotton and OEKO-TEX standards.

FAQ

Shipping & Payment

Do you ship internationally: Yes, we ship globally. We work with reliable logistics partners to ensure timely and secure delivery of international orders.
What are your payment terms?: We accept payments via bank transfer, PayPal, and other standard methods. A 50% advance is usually required for custom orders, with the balance due before dispatch.

How Is Packaging Done?: We use eco-friendly packaging wherever possible and ensure all bags are neatly packed in cartons suitable for shipping and storage.
What Happens If Anyone Receive a Defective Product?: In the rare case of a defect, please contact our support team within 7 days of receiving your order. We will replace or refund the defective items as per our return policy.
How Can Anyone Place A Order?: You can place an order directly through our Website, Email Us, Or Call Our Customer Support. Our Team Will Guide You Through The Entire Process.

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